YOU Can Please some of the People Some of the Time

[Bushman]

I just saw this in another forum...... i will paste it up......some info:



Post Your Good, Bad, and Ugly Experience

The following companies below are owned/operated by Bear Stearns Merchant Banking, BStMB repays $38.5 million to settle fraud charges
who owns just some of the following companies below:

Transamerican Auto Parts,
paid BSA $75,000 for unlicensed Microsoft and Symantec software

4 Wheel Parts Performance Centers
False & Misleading Statements

Explorer Pro Comp Suspension (made in India),
Pro Competition Tire Company, (made by Cooper Tire Co.)
Two Recalls in one Year

Off-Road Adventures .
Four Wheel Drive Hardware,
Performance Products 4trucks.com
BBB Rating (F)
Genuine Gear (made in china)
Smittybilt Products
10 others


CURRENT Unsatisfactory BBB Reports of which this company has FAILED TO RESPOND, giving very bad experiences below. All companies have complaints, but failing to respond may add insult to injury, salt in the wound

Albuquerque, NM

Jacksonville, FL

Bakersfield, CA

Chula Vista, CA

Tampa, FL

Portland, OR

Memphis, TN

TOPIC SEARCHED: 4 Wheel Parts Complaint




(NHTSA) Office of Defects Investigation

SEARCH:: Department of Consumer Affairs (YOUR STATE)
(BAR) Bureau of Automotive Repair Consumer Affairs

(FTC) Federal Trade Commission

(IFCC) Internet Fraud Complaint Center

(Attorney General) Public Inquiry Unit

(EPA) (Spilling Oil & Antifreeze)

(BBB) Better Business Bureau

[Bounty__Hunter]

FourWheel Drive Hardware is listed, do you have any information to back up them being on the list? I've bought from them, they sponsor our Jeep club, I've had nothing but great experiences with them.

[Bushman]

They are an excellent COMPANY........Satisfactory with the BBB.

They just got bought out by 4 wheel parts d.b.a Transamerican Auto Parts

The listing contains most of all the companies that they own, there's about 10 others that are not listed.

4 wheel drive is listed, but has NO NEGATIVE RATINGS,has no negative links

I hear nothing but good things about them, yet if you have a MAJOR PROBLEM,
they will most likely refer you to 4 wheel parts corporate.

i copied it

[Bushman]

I also found this very disturbing post yesterday, between a customer and 4wp employee

YOU ARE BEYOND FOOLISH AND ARROGANT TO COME IN HERE

YOU CAN BELIEVE WHAT STATE INVESTIGATOR FINDINGS ARE AND WHAT THE DISTRICT ATTORNEY SAID ABOUT YOUR COMPANY AS A WHOLE BELOW:





WPB tries so hard to be honorable.
YES BUT IF YOUR CORPORATION IS UNLAWFUL AND DECEPTIVE AS A WHOLE,
THEN BY DEFINITION YOU ARE TAINTED AS WELL. YOUR POLICES AND PROCEDURES ARE 4WP

The Buy 3 get 1 free that we ofer every now and then, yes we put the price up to list price,
YES YOU DO, RAISING THE PRICE BEFORE A SALE IS DECEPTIVE


And as far as the used/new parts, that part should have been placed in test and rebox and if ever sold should be understood to the customer that the box has been opened/installed, it should not have been sold as new and the complaint needs to be made.
NON-SENSE, DO YOU HAVE ANY IDEA HOW MANY RETURNS YOU HAVE PER DAY NATIONWIDE??
DO YOU KNOW HOW MUCH LESS MONEY YOUR COMPANY WOULD MAKE IF IT DIDN'T RE-SELL USED PRODUCTS AS NEW?? ITS COMPANY POLICY

YOU NEED TO BE REALISTIC HERE AS YOU CANT disassociate YOURSELF FROM THE UNLAWFUL AND DECEPTIVE BUSINESS PRACTICES OF YOUR COMPANY.

YOUR COMPANY HAS DESTROYED AND IS DESTROYING BRAND NEW 4X4'S ALL ACROSS THIS COUNTRY WITH NON CERTIFIED MECHANICS WHO ARE IN THE THE TRAINING PROCESS THAT LEARN ON OUR VEHICLES TO GET THEIR LICENSE

LOOK AT THE AGES OF THESE PEOPLE , where is the senior mechanic

YOUR BOSS GREG ADLER NEEDS TO COME CLEAN, AS HE WAS WAS INVOLVED IN THIS FROM DAY ONE, TRASHED A BRAND NEW VEHICLE, DESTROYED IT AND SAID
F' OFF, "We have unlimited resources to crush you."



The Pro Comp lift kit does not fit, no problem we
will just grind and spray paint


Lets make the engine into shrapnel


Anybody want to commit Odometer Fraud on your
leased vehicle, 4WP will provide you with a zero mile odometer NP


Thinking you just bought a brand new exhaust, NOPE 4WP installs a USED One


4WP will sell anything, no matter if its garbage, re-welded


Rear Diff skid plate, NP, lets pinch the rear brake line






I'M CALLING ALL MY JEEPERS FOR A NATIONWIDE BOYCOTT, IMAGINE IF THEY DID THIS TO YOUR FRIENDS JEEP, OR YOUR WIFES

OUT OF COMPLETE RESPECT AND SYMPATHY, DON'T BUY ANYTHING FROM THEM


WHAT 4WP IS TERRIFIED OF
Federal Trade Commission
Internet Fraud Complaint Center
Office of Defects Investigation
FLORIDA VEHICLE REPAIR ACT

[Bounty__Hunter]

They just got bought out by 4 wheel parts d.b.a Transamerican Auto Parts

Where did you get this information?

Quite the smear campaign, but as assembled, is difficult to follow.

[Bushman]

I think the guy is seriously ****ed off........

yeah it was a long post.......he was actually fighting with a 4wp employees online

[Bushman]

this just posted in a jeep forum

All my experience only applies to 4WP in Miami gardens...

The sales guys... Mike, Jason, and manager Zeus.. all great guys. I wouldn't hesitate to BUY parts from them.

The shop... maybe nice guys, but idiots wrapped in a moron would be putting it lightly in my case. They would probably do better if they had a well seasoned and experienced shop forman to work under and who could check out their work before it leaves.... that act alone would be a full time job with what they let leave there.

The Reader's Digest version is I have a 2008 Unlimited Rubicon.. I bought and had installed at 4WP in Miami

The major stuff
- Pro Comp Long Arm Lift and all that goes with that which is a list in its self
- J.E. Reel 1350HD shafts front and rear
- 37" Mud Grapplers Plus Rims and spacers
- 5.13 Gears
-Fox Steering Stabilizer

The parts above alone cost over 10k

Plus so many other "little" things I can't even begin to list... the receipts I can actually find surpass 15k.

What was done wrong...

-They "Lost" 2 of my factory Rubi Shocks and tried to pass off 2 "X" shocks as the ones they took off. Rubi shocks are red, X shocks are white.

-My rear track bar was put on backwards

-When lift was installed I asked to have my breathers extended.. the rear was put actually lower than the stock height and the front wasn't touched.

-One of my Fox Shocks FELL off

-Tires rubbed on control arms... that's when it was discovered I need spacers.

-Rear Spring was hitting the track bar.. I brought it to them to FIX... see below

-Developed a horrible noise the day I got it back from having 5.13's installed. After 3 days of "diagnosing" was told it was my transfer case. I had 3k on the odometer. This sparked the end of the relationship with me and 4WP. I even prepared my lawyer for a suite because after all my mods Jeep would laugh at me for trying to warranty a T-Case. It was also when I brought it to them for the gears that we noticed my rig was drooping rather severely on the right rear corner.

- Because of the "transfer case noise" it ruined plans, and had me all stressed out. I called Tranny Doc about it and was going to have it TOWED to his shop from Miami. Before going through all that I hooked up with ROCO4X4 as they are a few miles from my home. Turns out the right rear control arm was loose... REAL LOOSE and was basically causing a suspension noise that was telescoping through the rig and out of the T-case. ROCO took less than a day to figure it out.

- I had 4WP warranty me out a set of rear springs as it was thought I had a sagging spring on the right rear. When new springs were installed it still sagged. After further investigation it turns out that SOMEONE had shortened the right rear control arm pulling the right side of the axle forward to get the spring to not hit the track bar . The track bar was also cranked way down and the front left spring was not seated in the perch but riding on it. Basically my rig's suspension was being pulled and stressed so badly that it was collapsing the right rear spring. To fix all this they pretty much just reinstalled my lift correctly relieving the suspension of the stress and now my rig sits perfectly level and rides awesome... the rear wheels are actually behind the fronts!

At the end of the day and to their credit 4Wheel Parts refunded a little over $600.00 to me. Small change for well into 5 digits I've spent there and the aggravation of it all. Not only that, I've spent what they returned to me in towing and what I had to pay ROCO4X4 to straighten the mess out.

I am now so worried about how they may have installed my 5.13's I am actually awaiting the "BANG!" going down the highway.

Until they get a journeymen mechanic in there who knows WTF he is doing, I wouldn't let them put air in my tires.

[chichum]

oh man... horror stories.. we all have them.