Shout out to Dewalt

TerryMason

Administrator
Staff member
I have a year old Dewalt 20v 1.5AH battery that stopped taking a charge. I figured before I recycle it, I may as well try to see if it's under warranty
I got online and chatted with the Dewalt bot on their website. It setup an account for me, verified my battery was one year old, and shipped out a replacement battery that arrived 7 days later.

I was only asked for my name, address, and battery date code. I didn't have to give a credit card, or even return the old one. A very easy process.
 
I didn't have to give a credit card, or even return the old one

That was a pleasant surprise from Dewalt. It's probably more trouble and hassle for Dewalt to make arrangements to have the old battery shipped back and disposed.

Ridgid has a LSA (lifetime service agreement) type warranty for the Ridgid batteries. I got 8 new Lithium batteries to replace my dead NiCad batteries last month and they didn't want any dead batteries back. I just had to re-register each one on the website for ongoing LSA
 
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