1. #1
    Join Date
    Dec 1999
    Location
    Virginia Beach VA
    Posts
    8,321

    Shout out to Dewalt

    I have a year old Dewalt 20v 1.5AH battery that stopped taking a charge. I figured before I recycle it, I may as well try to see if it's under warranty
    I got online and chatted with the Dewalt bot on their website. It setup an account for me, verified my battery was one year old, and shipped out a replacement battery that arrived 7 days later.

    I was only asked for my name, address, and battery date code. I didn't have to give a credit card, or even return the old one. A very easy process.
    My 2005 Wrangler Build Thread

    ďHe who is without oil shall throw the first rod.Ē -Compressions 8.7:1

  2. #2

    Re: Shout out to Dewalt

    Nice
    03 rhd tj

  3. #3
    Join Date
    Apr 2003
    Location
    Pembroke Pines, FL
    Posts
    358

    Re: Shout out to Dewalt

    I have done the same!


    Sent from my iPad using Jeepz.com mobile app

  4. #4

    Re: Shout out to Dewalt

    Quote Originally Posted by TerryMason View Post
    I didn't have to give a credit card, or even return the old one
    That was a pleasant surprise from Dewalt. It's probably more trouble and hassle for Dewalt to make arrangements to have the old battery shipped back and disposed.

    Ridgid has a LSA (lifetime service agreement) type warranty for the Ridgid batteries. I got 8 new Lithium batteries to replace my dead NiCad batteries last month and they didn't want any dead batteries back. I just had to re-register each one on the website for ongoing LSA

  5. #5
    Join Date
    Feb 2009
    Location
    Dayton Ohio Area
    Posts
    6,666

    Shout out to Dewalt

    Yes the problem is lithium batteries need to be recycled and need special designation fir transport or shippment

    They donít want them back so they donít need to add cost.

    Used Lithium-Ion Batteries | US EPA


    IATA - What to Know About How to Ship Lithium Batteries?

    Never look down on anyone unless you are helping them up - Jesse Jackson
    Last edited by JPNinPA; 01-01-2023 at 06:47 PM.
    "Never look down on anybody unless you're helping him up" - Jesse Jackson

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