1. Quadratec? Really?

    Someone on this website suggested I buy some windshield hinges for my 1986 CJ7 from Quadratec, One hinge was supposedly shipped 3 weeks ago, never arrived and per my bank statement, I have paid for it. No tracking number provided. After 3 hours on hold on 2 phone calls, no customer service representative can provide a tracking number or where my parts are. The second customer service representative suggested I buy different hinges. Really, seriously? After a little more internet searching, Quadratec has a 1.39 star rating. Maybe out of 5 stars, but I would rate it 0 out of 10 stars. Give me my parts or give me my money back.

  2. #2
    Join Date
    Feb 2009
    Location
    Dayton Ohio Area
    Posts
    5,611

    Quadratec? Really?

    Sorry to hear you had an issue. Iíve bought many things from there without issue. I dont work for them just a customer. Id just claim the shipment not delivered. Work through you CC company to reverse charges if it goes too far.
    And Im the one who sent the link to the parts from Quadratic. So much for helping. Huh?

    Who did they ship through?

    Iíve had issues with 3rd party vendors on Azn, Walmrt, and prtsdirect...
    Most of the issues ive had start with them sending to the wrong zip codes.
    Smmit, Npa and Jgs all had issues. Parts that website claims fit do not and then paying restocking on s ~$400 flywheel they claimed fit over the phone. I think all of them have issues with their inventory, part compatibility and customer service using the same site you use with mistakes.

    Did they ship the parts UPS that gave them to USPS?

    That is the other issue. Once inUSPS hands the tracking is lost.





    Never look down on anyone unless you are helping them up - Jesse Jackson
    Last edited by JPNinPA; 09-07-2020 at 05:24 PM.
    "Never look down on anybody unless you're helping him up" - Jesse Jackson

  3. #3

    Re: Quadratec? Really?

    Quote Originally Posted by Master of Disaster View Post
    Someone on this website suggested I buy some windshield hinges for my 1986 CJ7 from Quadratec, One hinge was supposedly shipped 3 weeks ago, never arrived and per my bank statement, I have paid for it. No tracking number provided. After 3 hours on hold on 2 phone calls, no customer service representative can provide a tracking number or where my parts are. The second customer service representative suggested I buy different hinges
    QT has been a reliable vender for my JK project build. Never had an issue to share with you but your story is concerning. At this point contacting the CC for reversal of charges is prudent. Generally calling the QT manager with your order# should resolve this issue. Hope everything works out.

  4. #4
    Join Date
    Dec 2010
    Location
    California
    Posts
    473

    Re: Quadratec? Really?

    I've not had any issues with them.

    Since you spent so much time with them on the phone already, the next move would be to file a Credit Card complaint for non fulfillment and put the problem back in their lap. You did pay by CC and not Debit, right?

    After filing, I'd reorder from somewhere else, maybe the dealer.

  5. #5
    Join Date
    Feb 2009
    Location
    Dayton Ohio Area
    Posts
    5,611

    Re: Quadratec? Really?

    Ever get the correct hinges?


    Never look down on anyone unless you are helping them up - Jesse Jackson
    "Never look down on anybody unless you're helping him up" - Jesse Jackson

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